Sprint Reviews And Complaints



Sprint's had a rocky few years. While I'm on the phone I can't use the internet, I can't count how many times I had to look something up on the Internet on my phone while I was speaking to someone and I couldn't do it. This is a function every cell phone company offers except Sprint.

Over the next few days, I hope to share more of my reporting and thoughts with readers on this blog and that explains why Sprint Nextel has consistently delivered the worst customer service of the U.S. wireless industry, which arguably means the worst customer in America given that cell phone providers consistently rank at the bottom of industry customer satisfaction surveys.

Some analysts say Hesse has options, including pulling back on plans to create a $5 billion WiMax wireless broadband service. In a customer service equivalent of shoot the messenger,” management decided that since they had worked to resolve issues to the best of our ability,” the only option left was to cut loose customers it couldn't satisfy and cost too much to serve.

Belot said she could not comment on plans to resolve the issue with the Buzans or divulge any information on the man who sent the messages, whether he had been reported to police or whether his actions were a violation of Sprint's user policy and worthy of contract termination.

1 line has a broke phone which will be upgradeable in 7 months so rather than spend unnecessary money we would like to jus upgrade the phone by paying it off and sprint give us the credits due so we can move on to a new phn undrr a new lease agreement which to me would be the best moving forward and financially sound so im not wasting resources.

I told her I am not paying the $800.00. Again, I still have the I phone 8 with sprint, the account is still open. By sharing the radio frequencies that each company has licensed from the Federal Communications Commission, a merged T-Mobile-Sprint network could deliver better service in much of the United States.

Be vigilant and ask how much the plan is AFTER the promotion ends, and remember it is not a contract” (with exception of any phones you purchase) they can change the pricing at will and do. In my case I was never even told the pricing I was getting was promotional, when I got a bill for two phones that was almost double what it had been they told me the promotional pricing ended”.

If you caught the media coverage of this story in everything from the Wall Street Journal to a segment last night on CNN, then you probably noticed a common theme in the online responses and "man on the street" interviews—indeed, you may have had this reaction yourself: booting American soldiers at West Point for excessive use of the "free roaming" service is a big no-no, but anyone who calls customer service 90 times in six months deserves to have their account canceled.

All new postpaid plans also include Open World Roaming-providing unlimited talk and text (up to your monthly allotment) and 1GB of high-speed travel data at no additional charge in much of North America. My phones are not operating properly and the same thing happens with Apple and sprint.

On Tuesday 2 October 2018 I called Sprint to determine if Sprint they had a new rate plan as we were at the end of our lease with 4 lines and wanted to see what options were available. This company shouldn't even have any stars given to them as they are the absolute worst robbing company to their customers.

Leppik cites Sprint ( S ) as an example of customer service improvements - and the difficulty a company can have trying to maintain that edge. This position demanded that you be on the phone all day handling all types of issues with customers. Larger carriers AT&T and Verizon have low churn rates of approximately 1% for postpaid wireless, which means relatively few opportunities exist for Sprint to poach customers.

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